Returns

Returns

In accordance with the Finnish Consumer Protection Act, consumer customers have the right to cancel an order by notifying us within 14 days of receiving the goods.

Custom-made products, such as fabrics cut to specific measurements, are non-returnable and non-exchangeable.

Notice of withdrawal must be clearly made to our email at info@unicafashion.fi or by providing a written notice accompanying the returned goods. The products being returned must be in their original packaging, unused, in a saleable condition, and securely packed for the return shipment. If the returned product has been used in violation of the buyer's statutory duty of care, the company reserves the right to charge for any depreciation up to the full price of the product, including return costs.

If the returned product was part of a promotion where a free item was offered at the time of purchase, this complimentary item must be returned in its original condition alongside the returned product. If the complimentary item is not returned, we will deduct its value from the refund for the returned product. In case of order cancellation, the merchandise must be returned without delay and no later than 14 days after the withdrawal notice to the return address provided below. The returner may need to provide evidence, such as a return receipt, that the merchandise was returned within the specified period.

The return fee is 10€, which will be deducted from the amount refunded to the customer. When returning the delivered order, please include your name, contact information, and order number. 

We will refund the amount you paid for the order according to the Consumer Protection Act to the original payment method you used when placing the order.

Return address (Finnish Post):

CUSTOMER RETURN 673449

Unica Fashion Oy

Suvantokatu 7-9

33100 Tampere

Finland

Failure to pick up the order without prior notification is not considered a product return. Customers should be mindful of the storage periods for packages at the pickup point. If a package is not collected within the specified storage period, it will be returned to the sender. A handling fee of 20€ will be charged for all unclaimed packages.

Returns from outside of Finland: Please first contact our customer service at info@unicafashion.fi, and we will provide detailed instructions for the return.

Exchanges

If you wish to exchange the product you ordered, you can return the item according to our online store's return instructions and then place a completely new order for the desired item. Alternatively, you can exchange the product directly at our store if the specific item is available. We recommend confirming the availability in advance. Please remember to bring along the shipment list that came with the original delivery.